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Returns & Refunds

What can come back, in what condition, and how long it takes.

Last updated: Not yet published

Draft — not reviewed by counsel

This is a structured starting point, not legal advice. Every highlighted blank needs a real answer, and the whole document needs review by a lawyer before the store takes money.

1. Return window

You may request a return within [NUMBER] days of delivery. After that window we can't accept returns except where required by law.

2. Condition requirements

Supplements are consumable products, so condition rules are stricter than in most stores.

  • Unopened, factory-sealed items in original packaging can be returned within the window.
  • Opened items [DECIDE: not accepted / accepted once per customer as a satisfaction guarantee / accepted with restocking fee]
  • Items with a broken safety seal can't be resold and can't be returned unless defective.

3. Non-returnable items

  • Products past their expiration date at time of return
  • Items marked final sale or clearance
  • Gift cards
  • Items damaged by misuse or improper storage

4. Damaged, defective, or wrong item

If an order arrives damaged, defective, or incorrect, contact us within[NUMBER] days of delivery with your order number and a photo. We'll replace it or refund it in full, including shipping, and we cover return postage. This applies whether or not the item was opened.

5. How to start a return

Email [EMAIL ADDRESS] with your order number and what you'd like to return. We'll reply with instructions.

Please don't ship anything back before contacting us — unauthorized returns may not be refundable.

6. Return shipping costs

For returns due to our error — wrong, damaged, or defective items — we pay return shipping. For all other returns, [DECIDE: the customer pays return shipping / we provide a prepaid label and deduct the cost from the refund].

Original shipping charges [DECIDE: are / are not] refundable.

7. Refunds

Once we receive and inspect the return, we'll issue a refund to the original payment method within [NUMBER] business days. Your bank may take additional time to post it.

[DECIDE: restocking fee — none, or a percentage]

8. Exchanges

[DECIDE: exchanges offered, or return-and-reorder only]

9. Order cancellation

You can cancel before an order ships. Once it's shipped, it falls under the return policy above.

10. Contact

Returns questions: [EMAIL ADDRESS],[PHONE NUMBER].