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Shipping Policy

Where we ship, how long it takes, and what it costs.

Last updated: Not yet published

Draft — not reviewed by counsel

This is a structured starting point, not legal advice. Every highlighted blank needs a real answer, and the whole document needs review by a lawyer before the store takes money.

1. Processing time

Orders are processed within [NUMBER] business days. Orders placed on weekends or holidays are processed the next business day. You'll get a confirmation email when your order ships.

2. Where we ship

We ship to [the contiguous United States / all 50 states / specify].

[DECIDE: international shipping — offered or not. If offered, note that the customer is responsible for customs duties and that some supplement ingredients are restricted in other countries.]

3. Shipping methods and cost

  • Standard — [CARRIER, DAYS, COST]
  • Expedited — [CARRIER, DAYS, COST]
  • Free shipping on orders over [AMOUNT]

Delivery estimates are not guarantees. Carrier delays, weather, and holidays affect transit times.

4. Tracking

A tracking number is emailed when your order ships. It may take up to 24 hours to show activity.

5. Incorrect addresses

Please double-check your shipping address. We're not responsible for orders delivered to an address entered incorrectly. If a package is returned as undeliverable, we'll refund the product cost less shipping, or reship at your expense.

6. Lost or damaged shipments

If tracking shows delivered but you don't have the package, check with neighbors and your building first, then contact us within [NUMBER] days and we'll open a carrier claim.

For packages damaged in transit, contact us with photos of the packaging and product. See ourReturns Policy.

7. Heat-sensitive products

Some supplements — protein powders, softgels, probiotics — can be affected by extreme temperatures during summer shipping. We [DECIDE: do / do not] offer cold-pack shipping, and we're not responsible for heat damage during transit on standard shipping.

8. Contact

Shipping questions: [EMAIL ADDRESS],[PHONE NUMBER].